Every account has one Trust Score — a single number, shown in color — instead of stars and badges. It reflects a real track record earned on eno.vn, so you can tell reliable people and businesses apart at a glance.
New accounts start below 100 and earn up to it by verifying — a phone number and Zalo for individuals and tourists, plus identity verification (KYC) for businesses — so unverified strangers carry less trust up front. From there you rise or fall on your behavior.
The top tier — a long, high-volume, spotless track record. The most trusted businesses on eno.vn.
A strong, clean track record with many completed deals.
Verified and reliable. Individuals reach this with phone + Zalo; businesses by adding KYC.
Where new accounts begin. Verify your phone, link Zalo (and KYC for businesses) to climb.
A serious or repeated problem, or an unverified account that's been reported. New listings may be held for review.
A new account starts at 60. These one-time steps lift it to full standing — phone + Zalo is enough for individuals; businesses add KYC.
Ongoing rewards. Only completed sales are uncapped — and they need real money + a real buyer, so trust can't be faked.
Penalties are heavier than rewards by design — trust is hard to earn and easy to lose — but they heal over time for clean accounts.
Clean accounts recover about +1/day back toward their pre-penalty score, so an honest mistake never marks you forever — but recent or repeated bad acts pause recovery.
The numbers are tuned with game theory so honest sellers always come out ahead and bad actors fall behind: the only uncapped reward (completing real sales) requires real money and a real counterparty, so it can't be farmed — while a single confirmed scam wipes five sales. Higher trust ranks higher in search and the feed, so being reliable directly earns more views, chats, and sales. Newcomers can verify their way up, and one slip is recoverable — but repeat offenders sink and get their listings held.
